Bandai Namco Games Support

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The BANDAI NAMCO Games America support team will be unavailable during the following times in observance of the Christmas and New Year's Holidays.

December 24th, 2014 through January 4th, 2015

The BANDAI NAMCO Games America support team will return to the office on January 5th, 2015 to answer any contacts that may have come in over the break in the order they were submitted/received. There may be some minor delays in response times during this period (as such we recommend that customers not submit multiple emails as it will only increase the delay in response time).

The BANDAI NAMCO support staff hopes you have a safe and entertaining holiday season.

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Thank you for visiting the BANDAI NAMCO Games America Console support page.

Phone Line Business hours:

(408)-235-2222 (for technical support/warranty replacements)
Monday - Friday (except major holidays)
9:00am - 1:00pm, 2:00pm - 5:00pm PST

Please note: Gameplay assistance is not provided over the phone line listed above, only technical support or warranty related inquiries. PC Support only provided through email service below (due to the various configurations of hardware in home console PC's).

For gameplay assistance, feedback/suggestions, or if you were unable to locate the answer to your question on our knowledgebase please send an email to our support mailbox:

PS. When sending an email to our support mailbox please DO NOT send multiple emails as each new email sent will move you to the end of the queue and delay your response.


Contact information for the BANDAI NAMCO Games Store can be found at:

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